As the first UK business support organisation to deploy a Generative AI (GenAI) chatbot, the Greater Manchester Business Growth Hub is revolutionising how businesses in our region access vital support. Our AI investment isn’t just transforming our service, it’s changing how businesses thrive, and it could do the same for you.  

Why Our AI Chatbot is a Game-Changer 

Instant Expertise: Our AI chatbot offers immediate support on a range of business topics. With insights drawn from over a decade of experience, the chatbot helps with everything from starting a business to overcoming challenges and exploring growth opportunities. 

Hybrid Support Model: While AI provides instant, automated answers, you can still connect with our business advisors for personalised guidance Monday to Friday, 8:30 am to 5:30 pm. This ensures you get the right mix of AI-driven efficiency and expert human insight. 

The Benefits for You 

Increased Efficiency: By automating routine queries, our AI chatbot has freed up staff to handle more complex tasks, boosting productivity and delivering faster, more accurate responses. 

24/7 Availability: Imagine getting the help you need, exactly when you need it. With our chatbot available 24/7, 30% of queries are now resolved outside of regular business hours, proving the demand for around-the-clock support. 

Enhanced Innovation: Our chatbot makes it easy to find the information you need quickly, improving both service delivery and the overall user experience.  

Tailored Content: By analysing the most frequently asked questions, we’re able to continuously refine our services and events, ensuring they’re aligned with the specific needs of the business community. This data-driven approach helps us offer more targeted support for your unique challenges. 

Positive Feedback and Continuous Growth 

The chatbot has already earned praise, with Mayor Andy Burnham highlighting its role in positioning Greater Manchester at the forefront of innovation. Early results show increased client satisfaction and improve internal efficiency, with continuous updates planned to meet evolving needs. 

Invest in Your AI Future 

AI is transforming how businesses operate, and this is just the beginning. Our chatbot is revolutionising the way we support the business community—streamlining processes, delivering personalised assistance, and providing 24/7 availability. If AI can work for us, imagine what it can do for your business. 

Ready to elevate your business with AI? Contact the Greater Manchester Business Growth Hub and start your AI journey today. Try our Business Support Chatbot for instant advice!